Terms of Service

Terms of Service

Last Updated: September 16, 2026

These Terms of Service (“Terms”) govern your use of the Pacific Shine Window Care website (windowscleaningsandiego.com) and the window cleaning services we provide (“Services”). By using our website or booking our Services, you agree to these Terms.

Our Services

Pacific Shine Window Care provides residential and commercial window cleaning services in San Diego County, including interior and exterior glass cleaning, screen cleaning, and track/sill cleaning as described on our Site. Our current service scope covers homes of any height and commercial properties up to 3 stories.

Quotes and Pricing

Quotes provided through our website, by phone, or in person are estimates based on the information you provide. Final pricing may be adjusted if the actual scope of work differs from what was described when the quote was given — for example, additional windows, heavier-than-expected buildup, or hard water restoration not visible from photos. We will communicate any pricing changes with you before completing work that falls outside the original quote.

Scheduling and Access

You agree to provide reasonably safe and clear access to the property and windows to be cleaned. If our team cannot safely access an area — for example, locked gates, aggressive pets, or unsafe conditions — we may be unable to complete that portion of the service, and we’ll let you know.

We ask that you let us know as early as possible if you need to reschedule or cancel a booked appointment, so we can offer that time to another customer. If severe weather makes it unsafe to complete the work as scheduled, we’ll contact you to reschedule at no charge. For recurring maintenance plans, you can adjust your frequency or cancel at any time — there’s no long-term contract. See our Membership & Maintenance Plans page for details.

Payment

Payment is due upon completion of service unless other arrangements are agreed to in advance. We’ll confirm accepted payment methods with you when your appointment is scheduled.

Satisfaction Guarantee

We stand behind our work. If you’re not satisfied with a completed service, contact us and let us know — we’ll work with you to make it right.

Limitation of Liability

While we take care to protect your property during service, Pacific Shine Window Care’s liability for any damage arising from our Services is limited to the cost of the service performed, except where such limitation is not permitted by law. We carry general liability insurance and will address legitimate claims of property damage caused by our work.

Pre-Existing Conditions

We are not responsible for pre-existing damage to windows, frames, screens, seals, or glass — such as prior scratches, seal failure or cloudiness between double-pane glass, or existing hard water etching — that our cleaning does not cause and cannot resolve. We’ll point out any pre-existing issues we notice before or during service where practical.

Photos and Marketing

We may photograph completed work for our own records and, occasionally, for marketing purposes. We will ask for your permission before publicly using any photo in which your property is identifiable.

Website Use

You agree not to misuse our website, including attempting to access it in a way that could damage, disable, or impair the Site, or using it for any unlawful purpose.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Site or Services after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

Contact Us

Questions about these Terms can be directed to us through our quote request form.

See also our Privacy Policy.